Privacy Policy

Effective date: 17 August 2026
Last updated: 28 August 2026

1. Who we are

Lydenburg Africa operates the website https://lydenburg.africa/ and provides a local directory, managed business-listing services, local information and related digital services.

The responsible party for personal information processed through this website is:

Legal name: Dankhof Guest House (Pty) Ltd
Trading name: Lydenburg Africa
Registration number: 2016/113792/07
VAT number: 4730288679
Physical address: 24 Johannes Coetzer Street, Lydenburg, 1120, Mpumalanga, South Africa
Email: info@lydenburg.africa
Information Officer: Tiaan Viljoen
Information Officer email: info@lydenburg.africa
Information Officer contact address: 24 Johannes Coetzer Street, Lydenburg, 1120, Mpumalanga, South Africa
Telephone: 082 779 5626
Business support hours: Monday to Friday, 08:00–17:00 (South African time), excluding public holidays

In this policy, “Lydenburg Africa,” “we,” “us” and “our” refer to the responsible party identified above.

2. Scope of this policy

This policy explains how we collect, use, store, disclose and protect personal information when you:

Visit or use our website.
Create an account.
Submit, claim or manage a listing.
Purchase a managed listing or digital service.
Contact a listed business through the platform.
Submit an enquiry, correction, complaint or support request.
Subscribe to marketing or community communications.
Work with us as a customer, supplier, account manager or service provider.

3. Information we collect

Depending on how you use the platform, we may collect:

Account information

Name and surname.
Username.
Email address.
Telephone number.
Account preferences.
Securely stored password credentials.
Account and login activity.

Business and listing information

Business or trading name.
Business description, products and services.
Categories and service areas.
Physical address and map location.
Telephone, WhatsApp, email and website details.
Opening hours.
Social-media profiles.
Photographs, logos and other approved content.
Business registration or professional information where required.
The identity and authority of the person submitting or approving the listing.
Claim, verification and last-reviewed status.

Most approved listing information is intended for public display. Contact information relating to an owner, employee or sole proprietor may nevertheless constitute personal information.

Transaction information

Products or services purchased.
Billing information.
Transaction dates and amounts.
Payment and renewal status.
Refund and support records.

Payments may be processed by an independent payment provider. We do not intend to store complete payment-card details on our own systems.

Communications

Enquiries and support requests.
Correction and claim submissions.
Customer approvals.
Complaints.
Feedback.
Email, telephone or WhatsApp correspondence with us.

Website and device information

Internet Protocol address.
Browser and device type.
Referring pages.
Pages visited.
Approximate location derived from technical information.
Cookie identifiers.
Search activity and interactions with listings.
Calls, WhatsApp clicks, direction requests, website visits and enquiry actions where technically measurable.

4. How we obtain information

We may obtain information:

Directly from you.
From a business owner or authorised representative.
From publicly available business sources.
From official websites, public directories, social profiles and business signage.
From account managers and service providers acting on our behalf.
Automatically through cookies and website technologies.
From analytics, payment, hosting and communications providers.

When we create a basic listing from public information, the business may request a correction, claim the listing or object to inappropriate processing.

5. Why we process information

We process personal information to:

Operate and secure the website.
Create and maintain user accounts.
Publish accurate local business information.
Verify listing details and the authority of listing representatives.
Process purchases, renewals and refunds.
Provide managed-listing and digital services.
Respond to enquiries, corrections and complaints.
Measure listing interactions and platform usefulness.
Prevent fraud, abuse and unauthorised claims.
Maintain financial, contractual and operational records.
Improve the website and its search experience.
Communicate service updates.
Send marketing communications where permitted.
Comply with legal and regulatory obligations.
Establish, exercise or defend legal rights.

We process information on one or more lawful grounds, including consent, performance of a contract, compliance with a legal obligation and our legitimate operational interests, where permitted by law.

6. Public listings

Approved listing information may be visible to anyone and may be indexed by search engines.

Before submitting information for publication, you must ensure that:

You are authorised to provide it.
It is accurate.
You have permission to provide photographs and other content.
Public contact details are suitable for publication.
You do not submit unnecessary private or sensitive information.

We may correct, restrict or remove information that is inaccurate, unlawful, disputed or inconsistent with our listing standards.

7. Cookies and analytics

We use essential cookies to operate functions such as accounts, security, package selection and consent preferences.

Subject to your choices, we may also use analytics or functional cookies to understand website usage, improve performance and measure interactions.

You can accept, reject or customise non-essential cookies through our cookie-consent tool. You may also restrict cookies through your browser settings, although some website functions may then work incorrectly.

Further details should be provided in our Cookie Policy and cookie-preference panel.

8. Sharing of information

We may share information with service providers that help us operate the business, including:

Website-hosting and security providers.
WordPress, plugin and technical-support providers.
Payment processors.
Email and communications providers.
Analytics providers.
Mapping providers.
Account managers and approved production specialists.
Professional advisers such as accountants or legal practitioners.

We may also disclose information:

When required by law or lawful process.
To investigate fraud, security incidents or misuse.
To protect our rights or the rights of another person.
During a legitimate restructuring, sale or transfer of the business, subject to appropriate safeguards.

Service providers may use information only for authorised purposes and should be subject to suitable confidentiality and security obligations.

9. International processing

Some technology providers may process or store information outside South Africa.

Where personal information is transferred across borders, we will take reasonable steps to ensure that the recipient is subject to an appropriate legal basis, contractual protection or comparable data-protection requirements as contemplated by applicable law.

10. Information security

We use reasonable technical and organisational safeguards designed to protect information against loss, unauthorised access, misuse, alteration or disclosure.

These measures may include:

Access controls.
Secure passwords.
Encrypted website connections.
Backups.
Software updates.
Restricted administrative access.
Service-provider controls.
Incident-response procedures.

No internet service can guarantee absolute security.

If we become aware of a reportable security compromise, we will take reasonable steps to contain and investigate it and provide notifications as required by applicable law.

11. Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including:

Providing accounts and services.
Maintaining accurate listing and verification records.
Meeting tax, accounting and legal obligations.
Resolving disputes.
Preventing fraud.
Enforcing agreements.

Information may be deleted, anonymised or archived when it is no longer required, subject to applicable legal retention obligations.

Public listing information may be retained while the business remains operational and the information remains relevant. Closed, disputed or outdated listings may be marked, restricted or removed.

12. Direct marketing

We may send marketing communications where you have consented or where another lawful basis permits them.

You may unsubscribe using the link or instructions in the communication or by contacting us. Service messages relating to an active account, purchase, listing or security matter are not marketing communications.

We do not guarantee that opting out of marketing will stop necessary operational messages.

13. Your rights

Subject to applicable law, you may request that we:

Confirm whether we process your personal information.
Provide access to your personal information.
Correct inaccurate or incomplete information.
Delete or destroy information that we are no longer entitled to retain.
Restrict or object to certain processing.
Stop direct marketing.
Explain where information was obtained where reasonably available.

You may withdraw consent where processing is based on consent. Withdrawal does not invalidate processing that occurred before withdrawal.

We may require reasonable proof of identity and authority before acting on a request.

Requests can be sent to:

Email: info@lydenburg.africa
Subject: Privacy Request

14. Corrections and listing claims

To correct or claim a public listing, contact us at info@lydenburg.africa or use the correction or claim function shown on the relevant listing.

We may request evidence that you are the owner or an authorised representative of the business before changing control of a listing or disclosing non-public information.

15. Children

The platform is not intended to collect personal information directly from children without appropriate authorisation.

If you believe that a child has provided personal information improperly, please contact us so that we can investigate and take appropriate action.

16. Third-party websites

Listings and articles may link to third-party websites, social profiles, maps, booking services or communications platforms.

We do not control those services and are not responsible for their independent privacy practices. You should review their privacy notices before providing them with information.

17. Complaints

Please contact our Information Officer first so that we can attempt to resolve your concern.

You may also lodge a complaint with the Information Regulator of South Africa:

Website: https://inforegulator.org.za/
POPIA complaints: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Telephone: 010 023 5200
Toll-free: 0800 017 160

18. Changes to this policy

We may update this policy when our services, legal obligations or information practices change.

The latest version will be published on this page with its effective date. Material changes may also be communicated through the website or directly to affected users where appropriate.

19. Contact us

Questions about this policy or our handling of personal information can be sent to:

Lydenburg Africa
Email: info@lydenburg.africa
Physical address: 24 Johannes Coetzer Street, lydenburg, 1120
Information Officer: Tiaan Viljoen, Phone: 082 779 5626

For related information, please see our Terms and Conditions, Cookie Policy and Contact page.